Good Riddance, 2016!

Perhaps the ultimate slap-in-the-face parting gift 2016 bequeaths to us is the addition of a leap second. Yes, 2016 will be one second longer. Enjoy it. Enjoy a brief moment longer of a year decried by many in social media as a genuine annus horribilis.

From my point of view, 2016 was a “meh” year. Unremarkable on many fronts, but not awful. I’ll review the timeline, then dive into a few reflections before wrapping up with a few public new-year resolutions.

Year in Review

The TL;DR version is: busy but manageable. Out-of-state travel is indicated in bold, below; I was out of The Mitten at least once in nine of 12 months of the year. And yes, in January and August I traveled to Chicago twice that month.


  • Chicago, IL — NAHQ board of directors meeting
  • Chicago, IL — NAHQ Recognition of the Profession commission meeting
  • Get Published! 2016 — writing-conference panelist


  • Wisconsin Dells, WI — speaker at Wisconsin Association for Healthcare Quality conference


  • Actually, not much of significance happened in March.


  • Louisville, KY — Vice Lounge Online fifth-anniversary trip
  • Chicago, IL — NAHQ commission-coordination meetings



  • Annapolis, MD — speaker at the Maryland Association for Healthcare Quality conference
  • “Bat in the bedroom” incident
  • Ann Arbor Book Festival


  • Atlanta, GA — NAHQ commission-coordination meetings
  • Kayaking on the Flat River


  • Chicago, IL — Joint Statistical Meetings
  • Chicago, IL — NAHQ board of directors meeting
  • Team transitions at Priority Health


  • 40th birthday
  • Kerrytown Book Festival
  • Michigan Association for Healthcare Quality conference


  • Las Vegas, NV — Vegas Internet Mafia Family Picnic
  • Hammond, IN — Casino trip with Tony
  • Corey+Nicole wedding
  • Grand tour of Kalamazoo indie bookstores
  • Joined board of directors at the Great Lakes Commonwealth of Letters
  • “A Moment of Clarity” (non-fiction essay) contracted through Wipf+Stock
  • Brewed Awakenings 2 and Grayson Rising released at Caffeinated Press


  • Stood for election (unsuccessfully) for Kent County Commission, 17th district
  • National Novel Writing Month — didn’t hit 50k but did learn new skills about complex plotting
  • Began a contract-editing gig for


  • Orlando, FL — NAHQ board of directors meeting; Disney Institute tour
  • Re-elected as chairman of the board at the annual shareholders’ meeting of Caffeinated Press
  • My boss at Priority Health transitions to new role; I now report to our VP
  • Launched new writing group — the Grand River Writing Tribe
  • Two weeks’ vacation


On the Balancing of Work versus Accessibility.

On Jan. 2, 2016, I wrote about a year of refusal. The short version was that I had grown weary of people expecting me to what they wanted, when they wanted it; at the time I wrote that post, I was over-extended, and the pressure of other people’s expectations — particularly about turnaround times on email responses — took a real toll on my mental and emotional health. No one likes getting yelled at by acquaintances, regardless of whether the complaint is justified or not.

Over 2016, I succeeded in learning how to stop feeling guilty about being busy and therefore having to make tough choices about what I do and on what timeline. My new attitude isn’t one of, “Screw you.” Rather, it’s a recognition that I have constraints and that I can’t be all things to all people, so therefore I must let go of the emotional baggage that makes me feel bad when I can’t give others what they want, when they want it.

The problem consistently distills to timeliness-of-response to messages. I have three main email accounts (Priority Health, Caffeinated Press, and my personal address) plus seven other less-trafficked accounts. In an average week, I’ll receive roughly 1,500 emails across all accounts, not including spam. Of those 1,500 legitimate messages, disposition falls into thirds: One-third are list emails I can read or delete without acting on them; one-third are CC/BCC notes from my teams that I need to review but rarely need to act upon; one-third are messages that require me to do something. Put in different terms, I have to respond to nearly 70 emails a day, every day, without fail, if I’m to keep up. I’ve timed this, actually (hey, I’m a quality-improvement professional). Turns out, I can keep up if I dedicate three full hours every day to email, recognizing that some messages might be brief kick-the-can-down-the-road one-liners, while others can take 30 minutes or more to craft a complete response.

The biggest point in all of this, I think, is that “responding to people” can take a significant slice of time that’s not spent on doing other value-added activities — in I.T. terms, it’s prioritizing maintenance over development. The fact that twice in 2016 I took a vacation day from Priority Health purely to get caught up on email says something. Add to the mix the extra overhead of multiple follow-ups and people trying other ways to get my attention (most irritatingly, through texting and Facebook), and the pile just grows deeper.

Of course, there are brief periods when I’m relatively current. Three times (if I remember correctly) in 2016 I had attained “inbox zero” across all email accounts. But whoa, was that a lot of work. It’s more often the case that I will read a message within the first three to five days after receipt, and respond to it usually in about six weeks or so unless it’s a fire drill from my boss or a quick reply to a close colleague. But it’s not unusual that if I have to do something that takes a while before I can respond, answers could wait for three months or longer.

Some folks prioritize “keeping up with communication” above all else. I’ve tried that, myself. Discovered that I can’t get nearly as much done — in fact, one reason that Brewed Awakenings 2 was so delayed this year was that I put ops/admin stuff at Caffeinated Press above editorial work in the first half of 2016. The net result? I managed to stay on top of routine things like messages (more or less) and blog posts and keeping-the-lights-on business activities, but my productivity as an editor was effectively nil.

So lately I’ve deliberately de-prioritized communication so that I can focus on value-added behaviors. I find that very many messages that “need a response” actually don’t need a response if you let them age long enough.

Cynical? Maybe. The point isn’t that other people aren’t worth my time, or that I’m more important than the people who are reaching out to me. I fully recognize and respect that people who message me, in general, deserve as timely of a response as I can manage. It’s not that I don’t care. The real problem is triage. I’m typically putting in 80- or 90-hour weeks, every week, across all my areas of accountability (Priority Health, Caffeinated Press, GLCL, Vice Lounge Online, freelance editing, NAHQ, etc.) and at some point, I have to make tough choices about what to do and when to do it.

That said, you learn a lot about people, particularly business contacts, by how they react to gaps in communication. Most people, when you tell them that responses can take a while, just roll with it. Others start to get panicky (“Oh, sorry for stalking you on Facebook but I was afraid you forgot about me!”) while a few people — fortunately for me, not many — get passive-aggressive, sending emotionally manipulative screeds intended to provoke a response.

My colleague John and I will sometimes disagree about how to handle the passive-aggressive types. He’s in favor of “taking the high road.” I’m in favor of not responding to manipulative behaviors and to confronting them directly when they arise. I see the virtue in his approach, but I do hate letting bullies win simply to avoid an argument.

I continue to try to streamline what I do and how I do it so I can be more responsive to messages, but with the amount of stuff on my plate, it’s a challenge sometimes. No bones about it. But it’s nothing personal, either. And I don’t feel guilty about it.

On the Foibles of Publishing for the Love of It.

I very much enjoy my time at Caffeinated Press. I love our literary journal, The 3288 Review. I enjoy meeting authors and working with our editorial team and helping to grow a literary community.

That said, publishing is a high-cost, low-margin business. The board members continue to pay for the company’s monthly expenses out-of-pocket. Plenty of folks want to work with us — but only if they get paid to do it. Part of the “being busy” part referenced above includes all the sundry activities we must do to market the company and to ensure that we get enough ancillary revenue to defray the costs of doing business. I don’t regret being CEO, but I do sometimes lament that operations overtakes editorial in terms of the most pressing need of the day.

To my astonishment, the literary community of the greater Grand Rapids area is effectively non-existent, which makes running the business a degree more difficult. The GLCL struggles to make inroads. So do we. Very insular. Very few indie bookstores in the metro area; fewer still accept new books. The literary community is fractured into tribes — the religious publishers, the “high literary” writers, the slam poets, the NaNoWriMo group, the Lakeshore, the university scenes — and these tribes have virtually no intersection or cross-pollination. The libraries are “meh” about supporting the literary arts, and the emphasis in Grand Rapids on “art” is really about visual art. It’s not an accident that literary talent isn’t showcased in ArtPrize or on the Avenue of the Arts.

In fact, I can’t even get friends and family or the people who pitch us submissions to buy our products. Seriously.

So we struggle. But — opportunity awaits. No one has really tapped the market yet in a coherent way. Perhaps an event like a “Beer City Book Con” will make a difference. Stay tuned.

On the Dialectic of Habit.

An observation: A habit, once formed, inculcates itself into the fabric of one’s life, pushing against other habits until several habits stand in conflict. In true Hegelian fashion, the thesis of Habit A and the antithesis of Habit B yield a middle-ish ground in the form of Behavior C. Even if Behavior C wasn’t necessarily expected or desired. And eventually Behavior C is confronted by Habit D, etc.

I notice this tendency in myself. I see an opportunity for improvement, I focus on it, I succeed. But that success affects other things in unplanned ways.

For example, for years I obsessively followed a particular Internet news/discussion forum, dedicating perhaps four of five Friday nights to binge-consuming the forum’s content and engaging with other users. It was a habit. Simultaneously, I had a different habit of spending at least one or two nights per week completing a 30-, 45- or 60-minute cycle on my exercise bike. Then, that forum started having hosting problems, and then it went away completely for a few months. So that Friday-night habit went away. I replaced it with the habit of reading news through RSS on my tablet, accompanied with a cigar and a cocktail. But the “Friday night forum” and the “RSS news reader” weren’t a one-to-one substitution — for starters, the number of RSS feeds I followed grew to be much larger than the content on the forum. So the news-consumption habit changed. But because there was so much news to read, the habit spread beyond Friday, until I stopped using the exercise bike altogether. So no cardio, plus cocktails and cigars. Not a great combo. But not a solution I would have architected de novo, either.

The moral of the story? That as we go into the new year with fresh resolutions, we cannot forget that our lives are not a series of task lists to be executed in parallel. Rather, we live messy lives with the warp and weft of different strings of habit weaving themselves continuously into a tapestry that, if poorly planned, will hang crookedly from the wall of your mausoleum. If you resolve to “lose 50 pounds,” you’re not just talking about one set of isolated behaviors. Rather, you’re touching on many different behavior patterns — and the effect of unplanned finagling doesn’t always turn out well.

Which brings me to ….


Every year since 2009, I’ve revisited a document I call the “Roadmap” that lays out, in broad form, my meaning-of-life reflections as well as a series of goals, targeted by season. I update it every year on Christmas Day and Independence Day. When I tweaked it last week, I removed my seasonal-goals list and substituted instead a series of focus areas by month, augmented by a “daily discipline” section templating a paradigmatic week.

Not all of my resolutions/goals are worth sharing, but a few are. I consider you, dear readers, to be accountability partners for me.

Here we go:

  1. Arrive at age 41 at roughly the same physical shape as I was at age 31. But, incorporate more significant strength training beginning in late spring. For single dudes of a certain age (lookin’ at you, mirror), the “muscle daddy” body design seems to be universally popular. Plus, health.
  2. Finish the book proposal for From Pencil to Print (a non-fic writers’ manual) and send it to at least one agent for review.
  3. Write the novel that’s been peeking through the gaps in my last few NaNoWriMo experiences.
  4. Finish and then release my poetry chapbook, Whiskey, Cats & Poems.
  5. Become a registered parliamentarian. (Why? Well, why not?)
  6. Learn more Python — to the point of standing up a Bokeh server and hosting data-viz solutions.
  7. Do at least one of each: Hiking trip, diving trip, kayaking trip. Somewhere around the Upper Midwest. Weekend excursions, nothing crazy.
  8. Do the Tony Snyder 40th Birthday of Power in The Happiest Place on Earth (Las Vegas).
  9. Earn “advanced open water” diver certification and upgrade to “general” class radio license.
  10. Complete a Wilderness First Responder course.
  11. Go skydiving.
  12. Return to the karate dojo this summer.

OK, folks — I’ve nattered on long enough. Let me wrap up by wishing each of you a safe, happy, healthy and prosperous 2017.

Onward, 2016, to the Year of Refusal!

Grand Staycation V is entering its final days. I return to the office on Jan. 4.

I’ll admit to looking forward to 2016 with a sense of expectation. Caffeinated Press has taken off by leaps and bounds. I’m soon to join the board of directors of the National Association for Healthcare Quality and am excited to help tackle the organization’s aggressive strategic plan. I’m in a good place right now.

Over 2015, some significant things happened —

  • We wrapped up work in January on the Health Data Analytics competency framework within NAHQ. Even managed to be profiled as a national expert on the subject.
  • Caffeinated Press launched several products — including Brewed Awakenings, A Broken Race and A Crowd of Sorrows as well as The 3288 Review literary journal — and leased commercial office space in July. Hard to believe we’re already listed in P&W and Duotrope and are kicking the 100-submission mark for the third quarterly issue of the journal.
  • Managed to attend a musical, an opera and a symphony performance over the course of the year, as well as to add a couple of new entries to my diving log.
  • Went to the National Quality Summit in Philadelphia in April and presented at the RL Solutions conference in New Orleans in May.
  • I bought a 2013 Chevy Cruze over the summer.
  • I managed to get my department at Priority Health fully staffed and firing on all cylinders.
  • The 2015 annual educational conference of the Michigan Association for Healthcare Quality — which I chaired — enjoyed more than 60 attendees over the two-day event at the Amway Grand Plaza Hotel.
  • The VLO podcast crossed the 250-episode mark in November. And Tony has been editing for several months now, to great effect!
  • For the third consecutive year, I “won” National Novel Writing Month. A day early, to boot.
  • In September, for all practical purposes, Demand Media froze most of its editorial operations. I’m still on “the list” and I do occasionally get small-project pitches, but the days of DMS being a consistent source of supplementary revenue have evaporated — a situation with both upside and downside potential for me in the long run.
  • I ended the year at the same weight at which I started it. Which, while not great, is at least consistent with the fact that I ended 2014 at the same weight as I began it.
  • Baby Emma was born in September to my second-eldest cousin and her fiancé.

So it was a good year. I’m happy with the outcome. I didn’t get all my goals accomplished, but other goals I knocked out of the park, and some of my biggest wins I could not have envisioned on 1/1/15.

I’ve had one real major life lesson, though, that will guide how I approach 2016.

Let’s begin with some context. The first half of last year was busy; a consistent low-grade buzz of stuff to do kept me hopping. Over the summer, the pace intensified. We had a ton of CafPress work, plus extra time at the day job, plus conference planning for MAHQ, plus, plus, plus. It got to the point where I fell more than 1,500 emails behind and was running two to four weeks, on average, just to respond to non-urgent messages. And then people yell: Authors who want their books published, MAHQ colleagues with questions about conference planning, folks at the office who want their projects prioritized, people who cannot grasp that just because they have free time doesn’t mean that I do as well, etc.

I spent a lot of time apologizing and a lot of time stressing; that anxiety took a bigger toll physically and emotionally than I care to detail. Then, in November, as a counterpoint to some of the “processing” I wrote about in October, I had an epiphany: I am not beholden to other people’s proprietary expectations about what I should do, when I should do it or how it ought to be done. I am a capable, competent adult who knows how to set priorities and get things accomplished. With the exception of work-related subjects relative to my day-job boss, I don’t need to explain or defend my choices or my problem-solving approaches to anyone. Of course, this epiphany isn’t exactly rocket science; most of you beautiful readers will nod your heads and say, “Well, duh.” The thing is, for me in November, that knowledge moved from being an abstract concept to an internalized reality — it migrated from the head to the heart.

My thinking now is that I do the best that I can with the time and talents allotted to me, and if people don’t like it, such disappointment is solely their own to bear. I have better things to occupy my mental focus!

I refuse to be bullied into getting things done in half-assed fashion just because someone acts like the squeaky wheel and needs it now-now-now. I refuse to be bullied into responding to falsely urgent fire drills at the expense of stuff that’s genuinely important. I refuse to be bullied into responding to something before I’m ready on account of snarky comments about how difficult it can be to reach me at the commenter’s own convenience. I refuse to be bullied by people who throw temper tantrums just to get attention or to coerce some due date that meets their needs but doesn’t make sense in light of my entire workload. I refuse to be bullied into apologizing to people because I’m not Burger King and they didn’t get it their way.

I refuse to be bullied.

I fucking refuse.

And in such refusal, as if by magic, I feel better about the world. When your mental focus pivots to doing the right thing and doing it well, instead of making people happy, you’ll end up achieving more and incurring the respect of others. (Well, maybe not the jackwagons, but no one cares about their opinion anyway.)

I sometimes wonder why so many people believe they’re entitled to set expectations about how others should live their lives. Much of the angst that I’ve experienced over the years flowed from the self-inflicted injury of trying to meet other people’s expectations, without seriously evaluating whether those expectations were even legitimate.

But not anymore.

Like I said: I’m looking forward to 2016 — and to a lower-stress year.