Good Riddance, 2016!

Perhaps the ultimate slap-in-the-face parting gift 2016 bequeaths to us is the addition of a leap second. Yes, 2016 will be one second longer. Enjoy it. Enjoy a brief moment longer of a year decried by many in social media as a genuine annus horribilis.

From my point of view, 2016 was a “meh” year. Unremarkable on many fronts, but not awful. I’ll review the timeline, then dive into a few reflections before wrapping up with a few public new-year resolutions.

Year in Review

The TL;DR version is: busy but manageable. Out-of-state travel is indicated in bold, below; I was out of The Mitten at least once in nine of 12 months of the year. And yes, in January and August I traveled to Chicago twice that month.


  • Chicago, IL — NAHQ board of directors meeting
  • Chicago, IL — NAHQ Recognition of the Profession commission meeting
  • Get Published! 2016 — writing-conference panelist


  • Wisconsin Dells, WI — speaker at Wisconsin Association for Healthcare Quality conference


  • Actually, not much of significance happened in March.


  • Louisville, KY — Vice Lounge Online fifth-anniversary trip
  • Chicago, IL — NAHQ commission-coordination meetings



  • Annapolis, MD — speaker at the Maryland Association for Healthcare Quality conference
  • “Bat in the bedroom” incident
  • Ann Arbor Book Festival


  • Atlanta, GA — NAHQ commission-coordination meetings
  • Kayaking on the Flat River


  • Chicago, IL — Joint Statistical Meetings
  • Chicago, IL — NAHQ board of directors meeting
  • Team transitions at Priority Health


  • 40th birthday
  • Kerrytown Book Festival
  • Michigan Association for Healthcare Quality conference


  • Las Vegas, NV — Vegas Internet Mafia Family Picnic
  • Hammond, IN — Casino trip with Tony
  • Corey+Nicole wedding
  • Grand tour of Kalamazoo indie bookstores
  • Joined board of directors at the Great Lakes Commonwealth of Letters
  • “A Moment of Clarity” (non-fiction essay) contracted through Wipf+Stock
  • Brewed Awakenings 2 and Grayson Rising released at Caffeinated Press


  • Stood for election (unsuccessfully) for Kent County Commission, 17th district
  • National Novel Writing Month — didn’t hit 50k but did learn new skills about complex plotting
  • Began a contract-editing gig for


  • Orlando, FL — NAHQ board of directors meeting; Disney Institute tour
  • Re-elected as chairman of the board at the annual shareholders’ meeting of Caffeinated Press
  • My boss at Priority Health transitions to new role; I now report to our VP
  • Launched new writing group — the Grand River Writing Tribe
  • Two weeks’ vacation


On the Balancing of Work versus Accessibility.

On Jan. 2, 2016, I wrote about a year of refusal. The short version was that I had grown weary of people expecting me to what they wanted, when they wanted it; at the time I wrote that post, I was over-extended, and the pressure of other people’s expectations — particularly about turnaround times on email responses — took a real toll on my mental and emotional health. No one likes getting yelled at by acquaintances, regardless of whether the complaint is justified or not.

Over 2016, I succeeded in learning how to stop feeling guilty about being busy and therefore having to make tough choices about what I do and on what timeline. My new attitude isn’t one of, “Screw you.” Rather, it’s a recognition that I have constraints and that I can’t be all things to all people, so therefore I must let go of the emotional baggage that makes me feel bad when I can’t give others what they want, when they want it.

The problem consistently distills to timeliness-of-response to messages. I have three main email accounts (Priority Health, Caffeinated Press, and my personal address) plus seven other less-trafficked accounts. In an average week, I’ll receive roughly 1,500 emails across all accounts, not including spam. Of those 1,500 legitimate messages, disposition falls into thirds: One-third are list emails I can read or delete without acting on them; one-third are CC/BCC notes from my teams that I need to review but rarely need to act upon; one-third are messages that require me to do something. Put in different terms, I have to respond to nearly 70 emails a day, every day, without fail, if I’m to keep up. I’ve timed this, actually (hey, I’m a quality-improvement professional). Turns out, I can keep up if I dedicate three full hours every day to email, recognizing that some messages might be brief kick-the-can-down-the-road one-liners, while others can take 30 minutes or more to craft a complete response.

The biggest point in all of this, I think, is that “responding to people” can take a significant slice of time that’s not spent on doing other value-added activities — in I.T. terms, it’s prioritizing maintenance over development. The fact that twice in 2016 I took a vacation day from Priority Health purely to get caught up on email says something. Add to the mix the extra overhead of multiple follow-ups and people trying other ways to get my attention (most irritatingly, through texting and Facebook), and the pile just grows deeper.

Of course, there are brief periods when I’m relatively current. Three times (if I remember correctly) in 2016 I had attained “inbox zero” across all email accounts. But whoa, was that a lot of work. It’s more often the case that I will read a message within the first three to five days after receipt, and respond to it usually in about six weeks or so unless it’s a fire drill from my boss or a quick reply to a close colleague. But it’s not unusual that if I have to do something that takes a while before I can respond, answers could wait for three months or longer.

Some folks prioritize “keeping up with communication” above all else. I’ve tried that, myself. Discovered that I can’t get nearly as much done — in fact, one reason that Brewed Awakenings 2 was so delayed this year was that I put ops/admin stuff at Caffeinated Press above editorial work in the first half of 2016. The net result? I managed to stay on top of routine things like messages (more or less) and blog posts and keeping-the-lights-on business activities, but my productivity as an editor was effectively nil.

So lately I’ve deliberately de-prioritized communication so that I can focus on value-added behaviors. I find that very many messages that “need a response” actually don’t need a response if you let them age long enough.

Cynical? Maybe. The point isn’t that other people aren’t worth my time, or that I’m more important than the people who are reaching out to me. I fully recognize and respect that people who message me, in general, deserve as timely of a response as I can manage. It’s not that I don’t care. The real problem is triage. I’m typically putting in 80- or 90-hour weeks, every week, across all my areas of accountability (Priority Health, Caffeinated Press, GLCL, Vice Lounge Online, freelance editing, NAHQ, etc.) and at some point, I have to make tough choices about what to do and when to do it.

That said, you learn a lot about people, particularly business contacts, by how they react to gaps in communication. Most people, when you tell them that responses can take a while, just roll with it. Others start to get panicky (“Oh, sorry for stalking you on Facebook but I was afraid you forgot about me!”) while a few people — fortunately for me, not many — get passive-aggressive, sending emotionally manipulative screeds intended to provoke a response.

My colleague John and I will sometimes disagree about how to handle the passive-aggressive types. He’s in favor of “taking the high road.” I’m in favor of not responding to manipulative behaviors and to confronting them directly when they arise. I see the virtue in his approach, but I do hate letting bullies win simply to avoid an argument.

I continue to try to streamline what I do and how I do it so I can be more responsive to messages, but with the amount of stuff on my plate, it’s a challenge sometimes. No bones about it. But it’s nothing personal, either. And I don’t feel guilty about it.

On the Foibles of Publishing for the Love of It.

I very much enjoy my time at Caffeinated Press. I love our literary journal, The 3288 Review. I enjoy meeting authors and working with our editorial team and helping to grow a literary community.

That said, publishing is a high-cost, low-margin business. The board members continue to pay for the company’s monthly expenses out-of-pocket. Plenty of folks want to work with us — but only if they get paid to do it. Part of the “being busy” part referenced above includes all the sundry activities we must do to market the company and to ensure that we get enough ancillary revenue to defray the costs of doing business. I don’t regret being CEO, but I do sometimes lament that operations overtakes editorial in terms of the most pressing need of the day.

To my astonishment, the literary community of the greater Grand Rapids area is effectively non-existent, which makes running the business a degree more difficult. The GLCL struggles to make inroads. So do we. Very insular. Very few indie bookstores in the metro area; fewer still accept new books. The literary community is fractured into tribes — the religious publishers, the “high literary” writers, the slam poets, the NaNoWriMo group, the Lakeshore, the university scenes — and these tribes have virtually no intersection or cross-pollination. The libraries are “meh” about supporting the literary arts, and the emphasis in Grand Rapids on “art” is really about visual art. It’s not an accident that literary talent isn’t showcased in ArtPrize or on the Avenue of the Arts.

In fact, I can’t even get friends and family or the people who pitch us submissions to buy our products. Seriously.

So we struggle. But — opportunity awaits. No one has really tapped the market yet in a coherent way. Perhaps an event like a “Beer City Book Con” will make a difference. Stay tuned.

On the Dialectic of Habit.

An observation: A habit, once formed, inculcates itself into the fabric of one’s life, pushing against other habits until several habits stand in conflict. In true Hegelian fashion, the thesis of Habit A and the antithesis of Habit B yield a middle-ish ground in the form of Behavior C. Even if Behavior C wasn’t necessarily expected or desired. And eventually Behavior C is confronted by Habit D, etc.

I notice this tendency in myself. I see an opportunity for improvement, I focus on it, I succeed. But that success affects other things in unplanned ways.

For example, for years I obsessively followed a particular Internet news/discussion forum, dedicating perhaps four of five Friday nights to binge-consuming the forum’s content and engaging with other users. It was a habit. Simultaneously, I had a different habit of spending at least one or two nights per week completing a 30-, 45- or 60-minute cycle on my exercise bike. Then, that forum started having hosting problems, and then it went away completely for a few months. So that Friday-night habit went away. I replaced it with the habit of reading news through RSS on my tablet, accompanied with a cigar and a cocktail. But the “Friday night forum” and the “RSS news reader” weren’t a one-to-one substitution — for starters, the number of RSS feeds I followed grew to be much larger than the content on the forum. So the news-consumption habit changed. But because there was so much news to read, the habit spread beyond Friday, until I stopped using the exercise bike altogether. So no cardio, plus cocktails and cigars. Not a great combo. But not a solution I would have architected de novo, either.

The moral of the story? That as we go into the new year with fresh resolutions, we cannot forget that our lives are not a series of task lists to be executed in parallel. Rather, we live messy lives with the warp and weft of different strings of habit weaving themselves continuously into a tapestry that, if poorly planned, will hang crookedly from the wall of your mausoleum. If you resolve to “lose 50 pounds,” you’re not just talking about one set of isolated behaviors. Rather, you’re touching on many different behavior patterns — and the effect of unplanned finagling doesn’t always turn out well.

Which brings me to ….


Every year since 2009, I’ve revisited a document I call the “Roadmap” that lays out, in broad form, my meaning-of-life reflections as well as a series of goals, targeted by season. I update it every year on Christmas Day and Independence Day. When I tweaked it last week, I removed my seasonal-goals list and substituted instead a series of focus areas by month, augmented by a “daily discipline” section templating a paradigmatic week.

Not all of my resolutions/goals are worth sharing, but a few are. I consider you, dear readers, to be accountability partners for me.

Here we go:

  1. Arrive at age 41 at roughly the same physical shape as I was at age 31. But, incorporate more significant strength training beginning in late spring. For single dudes of a certain age (lookin’ at you, mirror), the “muscle daddy” body design seems to be universally popular. Plus, health.
  2. Finish the book proposal for From Pencil to Print (a non-fic writers’ manual) and send it to at least one agent for review.
  3. Write the novel that’s been peeking through the gaps in my last few NaNoWriMo experiences.
  4. Finish and then release my poetry chapbook, Whiskey, Cats & Poems.
  5. Become a registered parliamentarian. (Why? Well, why not?)
  6. Learn more Python — to the point of standing up a Bokeh server and hosting data-viz solutions.
  7. Do at least one of each: Hiking trip, diving trip, kayaking trip. Somewhere around the Upper Midwest. Weekend excursions, nothing crazy.
  8. Do the Tony Snyder 40th Birthday of Power in The Happiest Place on Earth (Las Vegas).
  9. Earn “advanced open water” diver certification and upgrade to “general” class radio license.
  10. Complete a Wilderness First Responder course.
  11. Go skydiving.
  12. Return to the karate dojo this summer.

OK, folks — I’ve nattered on long enough. Let me wrap up by wishing each of you a safe, happy, healthy and prosperous 2017.

Saddle-Breaking the Whirlwind

Well, the last few weeks have certainly been eventful. Where to begin?

New Orleans

I co-presented a session about the emerging professional competencies for health data analytics at this year’s RLPalooza, the annual vendor conference hosted by RL Solutions. I had been invited by the leadership of the National Association for Healthcare Quality to attend, given that I had co-led the rapid-cycle performance-improvement team that developed the HDA competency framework. Great professional experience, and I really enjoyed returning to The Big Easy. Haven’t been there since before Hurricane Katrina.

I give RL Solutions a ton of credit: They know how to throw a party. Not only did they bring in some really engaging speakers, but the food was excellent and the open bars served top-shelf spirits. The “Secret Dinner” — an annual tradition whereby they transport the entire group of conference attendees to an undisclosed location for an evening of revelry — was at the Superdome. RL bought out the Superdome, erected a sound stage and a dozen food and drink stations … then brought in Drew Brees, quarterback of the New Orleans Saints, for a brief talk and then photos. Plus a local band, plus the hilarious 610 Stompers performers. Each of us had our picture taken; the photos were edited by RL staff and then displayed, in rotating alpha order, on the jumbotron. Rather fun, especially as the vodka tonics flowed freely. The alligator sausages were extra tasty.

The scene as we entered the Superdome. A sound stage and food/alcohol stations circled the screened seating area.
The scene as we entered the Superdome. A sound stage and food/alcohol stations circled the screened seating area.
My photo card, as it appeared on the Jumbotron display.
My photo card, as it appeared on the Jumbotron display.

My flights connected through Dallas. Although I did text Roux with a good-natured “complaint” that DFW needed to mow the lawn around the runway, I was saddened to see the flood devastation in north Texas — even now, the carnage is obvious, with entire structures still just poking their heads above engorged lakes and scenes like golf courses where half or more of the landscape remains underwater. Surreal, and a reminder to be grateful for what you have, while you have it.


The week before Memorial Day, I flew to Chicago for a NAHQ focus group dedicated to optimizing the relationship between the national group and the various state-level affiliates across the country. As president-elect of the Michigan Association for Healthcare Quality, and as NAHQ’s co-lead for its State Leaders Team, I enjoyed the opportunity to review and then suggest improvements to the current legal murkiness of affiliation agreements, 501(c)(6) requirements and transference of liability to the folks with the deepest pockets. The day-long meeting was quite useful and utterly fascinating.

Other Travel Plans

The rest of the year looks calmer. I believe I’m going to the Joint Statistical Meetings in Seattle in early August. I am also aiming for a Vegas trip in late August, to see my friend Jared who’ll be back from overseas. I opted at the 11th hour to skip the Bonaire diving trip because the conference in New Orleans presented an intriguing professional opportunity, and because flights to and from the island, on the weekdays, connect through Amsterdam. So, yeah. Plus a Middle East trip is still on the table, and I have toyed with the idea of doing VIMFP in Sin City in October, but October abuts, at present, several scheduled release events for Caffeinated Press as well as a CafPress-related speaking engagement. Speaking of which ….

Caffeinated Press Update

The house anthology for Caffeinated Press, Brewed Awakenings, passed its May 31 deadline for new submissions. We’ve received 67 unique contributions from about 60 authors. Fun stuff. Now the review work begins! Progress continues for The 3288 Review; our submission deadline is June 30 and we’ve got design work underway plus we’ve already received our ISSN from the Library of Congress.

Speaking of the LoC: Inasmuch as it’s easy to mock the relative incompetence and/or inefficiency of government, I’ve had to work with the LoC twice this year, and both times, they delivered early and gave me everything I needed to know in one comprehensive and accessible package. Perhaps librarians (or archivists) ought to run the world?

Oh, and the big news: We’ve leased an office. Later this month we move into 1,150 square feet located off Ken-O-Sha park, at the intersection of Kalamazoo Avenue and 32nd Street. The walls and carpet are being redone. We’ll have space reserved for the board of directors plus a few of our more high-volume editors, then open collaboration space for other editors and for any local authors who want a place to decamp for a writing session. We’ll have a coffee station, snacks, a microwave and refrigerator, some futons, etc. We can use the space for small writer gatherings and for getting work done. I’m excited.

If you’re in the mood for an additional read, I’ve posted to the CafPress blog our “Editor’s Toolkit for Assessing Fiction” and “Vanquishing Vexing Verbosity.” I wrote them, so you know they’ll be good.

And if you support our mission, consider a financial investment. We’re currently accepting short-term funding from our allies in the community. Write us a check, we’ll pay you back quarterly — plus 10 percent. Better than a savings account!

Quick Hits

Other thingies:

  • Enjoyed a tasty breakfast last Sunday at Wolfgang’s in Eastown, with Steve, Brittany and April. Mmm, breakfast.
  • Took my first Uber ride. My flight from New Orleans landed well after midnight, so I fired up the app and off I went. Much cheaper than a taxi. Plus, the driver was already at the airport, so I literally walked non-stop from the jetbridge to his Escalade. Driver was a semi-retiree who liked to keep busy. Charming fellow. I fully expect that future G.R. trips will feature me getting to the Gerald R. Ford International Airport by municipal bus, then home by Uber, to avoid parking fees.
  • Tony has lately managed our podcast edits, and he’s done a good job with them.
  • Planning for the October conference of the Michigan Association for Healthcare Quality continues apace. Looks like a solid program is shaping up.
  • The Jimmy is down, and perhaps for good this time. The search for a replacement vehicle begins again. *sigh*
  • I think I have a cold. If I do, it’s one of the mildest I’ve ever had.

A Reflective Postscript

You know the old saying: You can’t shove 10 lbs. of manure into a 5-lb. sack. As far as conventional wisdom goes, this slogan is fairly conventionally wise. But when you have 10 lbs. of “stuff” and just a 5-lb. sack to put it in, whatcha gonna do? Because shrugging your shoulders and quoting homespun maxims really isn’t a viable long-term solution.

I cast my mind’s eye back a full decade. I was about four months into life after grad school and the newspaper, and five months into a spartan diet-and-exercise regime. My existence at that point consisted mostly of a 40-hour day job at the hospital and nothing else. So I’d come home, exercise for an hour, then retreat to my desk to mindlessly surf the Web or tinker with the online political simulations I had joined. I’m astonished, in retrospect, at just how little of my time was occupied with meaningful, strategic pursuits in the period of roughly 2005 through 2012.  In 2006/07, I did karate and ran a lot. In 2008 I got my dive certification but the only diving I did was into the dating pool, with sitcom-like results. From 2009 to 2011, I went through a rough patch and foundered on the shoals of self-inflicted helplessness dotting the Sea of Ennui, bouncing from domicile to domicile and going nearly two years without a car after the disaster of totaling my Grand Cherokee.

It wasn’t until 2013, when I got more involved with professional groups and got more serious about writing, that things picked up. By Thanksgiving of that year, I had reached capacity. I thought the tide of busyness would recede, but it never did; November 2013 was an inflection point of sorts. By focusing on a “win” for National Novel Writing Month — and succeeding! — I threw many of my long-established habits to the wayside, and my old way of doing things never really recovered. Instead, more task-generating opportunities came into the mix: Additional contract writing. NAHQ and MAHQ and the ASA. The WriteOn! writing group. Podcasting. Caffeinated Press. Cigar nights. &c.

For a while, particularly last year, my stress levels remained fairly high. Too much to do, not enough time to do it. Then I’d get people asking me to do social activities on short or no notice, and my default response was irritation: Don’t they know how busy I am? Those rare days when I had a “night off” with no fire drills usually translated into me ordering pizza and crashing with Netflix for hours on end, just to recharge. There’s an upper limit to how long, and how intensely, you can burn the candle from both ends, until all you have left is ash.

But being busy is a choice, not a condition. The solution to the 5-lb. sack problem is to downsize or otherwise reconfigure your 10 lbs. of stuff. As Lady Thatcher said: “There. Is. No. Alternative.” We must always cultivate the serenity to accept the world as it is and to adapt our response to it in light of our natural capacities. Trying to be all things to all people, or over-committing and under-delivering, marks an untenable strategy that inevitably leads to failure, depression and curmudgeonhood.

Life is a lot like the weather. One day, you have fair skies and favorable winds. The next day, the skies darken and the gentle breeze transform into a whirlwind. An immature person gets caught in the whirlwind, letting circumstance control his destiny, until he’s been so bruised and battered that he cannot endure. A mature person, by contrast, throws a saddle on the whirlwind, trying to direct it as best he can but knowing that his real goal is to avoid being bucked off and then trampled underneath.

We can only do what we can do, and we either need to surrender those other things that don’t fit into the 5-lb. sack, or delegate them. I think I have been slow to accept that I’m not really omnipotent. So now, as I look at my Roadmap and think about the second half of 2015, I have to think about what’s important, what’s an optional good and what’s an unnecessary distraction.

I’ve been busy, but I’ve let myself become busy for no good reason, such that important but not time-sensitive goals keep getting kicked down the road in service to the tyranny of the urgent.

But like I said: “Busy” is a choice. Time to saddle-break that whirlwind.