On July 7, 2000, I accepted employment as an administrative project coordinator with the nursing resource center at Spectrum Health. The organization—then just three tumultuous years into the merger between Butterworth Hospital and Blodgett Memorial Medical Center, and under a strict federal consent degree to boot—offered no benefits for my temporary/on-call role, but it did feature a generous hourly salary and flexible scheduling. I wasn’t especially drawn to healthcare; I just needed a job and the hospital paid better than retail. So I signed the employee agreement.
Eighteen years later, I now depart the organization.
It’s been a wild ride. In my first two years, as a resource admin, I performed a series of odd jobs: Medical records filing, documenting a perioperative process improvement project, staffing the donor-records processing area of the Blodgett-Butterworth Healthcare Foundation. Then I did some weekend-only intake work for the Care Management team. From there, I was hired full-time around 2002 as the administrative assistant (and later, the data analyst) for the director of Care Management. Over the next eight years, I stayed with her department as it morphed to include patient placement, registration, scheduling, denials, pre-bill management, etc. In 2010, I became the team leader for the hospital’s Revenue Cycle Informatics group. A while later, a series of executive realignments commenced and by 2012, my team was dissolved and I was transitioned into the corporate Information Services team. I did that job for about a year—mostly Epic reporting for the Spectrum Health Medical Group—until I decamped in 2013 for Priority Health, the organization’s managed-care arm. In 2014 I was promoted into management, leading the Quality Improvement Analytics department. In early 2018, my department restructured and the role of manager was eliminated. I’ve been doing special projects on work-for-home from the last three months. I declined to return to individual-contributor ranks and so have taken the severance pathway.
On April 27, 2018, I turned over my badge and laptops to my human-resources business partner. I’m technically “on the books” as an employee until May 2, but that extra few days is merely an administrative convenience to obtain one additional month of benefits.
I did not expect on that long-ago summer day that I’d begin a career. As a philosophy major at Western Michigan University, I thought I was bound for the seminary, or if not that, then the professoriate. Spectrum Health was a bridge job to launch me to greater things. But funny thing: I liked the organization, the people, the subject. I stayed a while. Then I was entrenched.
Over the years, I’ve been able to stretch myself in various ways that I think helped the organization:
- I served for four years as the hospital’s administrator for the biomedical ethics committee, putting my degree to use on behalf of patient needs
- I developed the first Revenue Cycle Scorecard, a 100-page monthly databook, and later the Revenue Cycle Scorecard, an executive reporting package
- I helped reengineer the patient registration audit program and the process for obtaining access to health plan verification portals
- I oversaw the implementation of a community EMR to support some outpatient case-management functions
- I offered primary outcomes evaluation services for the high-risk maternal/infant health program
- I provided direct operational support to the facility revenue-cycle leadership team for things like budget and labor planning
- I built complex databases for community case-management resource lists and for daily hospital bed-availability reporting
- I calculated the 30-day downstream total community cost from avoidable surgical-site infections
- I assessed decadal trends in the use (and abuse!) of ADHD stimulant drugs
- I developed part of the process for providing high-level assessments of new corporate initiatives
- I coordinated the business-side process for HEDIS 2016—which included not only the normal annual process but also a complete codebase revision (PL/SQL to Informatica), a vendor transition and the complete outsourcing of medical-record review
- I architected a “zero defects in care” member registry that accounted for individual-level insight into compliance with USPSTF guidelines for adult well care
- I led the business-side implementation of an exploratory virtual server environment for advanced data management and statistics
All the while, I was supported professionally through memberships in the American Statistical Association, the American Society for Quality, the American Evaluation Association and the National Association for Healthcare Quality. In fact, after years of volunteering with NAHQ, I’m now privileged to be in year three of a four-year term on the national board of directors, and a recognized subject-matter expert in the field of health data analytics by my peers across the country.
Next week, I’ll be disconnecting entirely. No email, no texting, no social media. When I return online on May 8, I launch Gillikin & Associates, Inc., a healthcare quality consultancy focusing on analytics, population-health management and quality culture. I’m probably going to spend part of the summer writing a textbook to orient analysts to analytics in healthcare quality management.
In addition, I’ll have a bit more time to offer Caffeinated Press, Write616 and Vice Lounge Online, as well as a few social and political commitments I’ve taken aboard. That includes bolstering my long-running editorial-renovation consulting work for DotDash (which, at half-time status beginning in mid-May, will alone pay my bills). With the stress of Priority Health now off my plate—it’s only now that I appreciate just how emotionally taxing the last year or so has been—I have some mental bandwidth to commit to reading more, exercising often and eating prudently, in addition to the joyful pursuit of a successful consultancy.
That said, I’ll miss my co-workers. I’m proud of the Exploratory Analytics team I leave behind (Satish, Jen, Brad, Brittany) and many dozens of colleagues who’ve challenged, supported and enlightened me during my career.
Eighteen years is a long time. But you know what? It’s also a long time to get dangerously comfortable. Comfort is a toxin, I think. And I’m purging that toxin from my system. Independent consulting will be a challenge, but one I eagerly embrace. Fresh challenges yields new growth.
Leaving is bittersweet, but I trust I’ll be better for it in the long run.